About EverQuench

OUR HISTORY:

everQuench machines have been servicing Australian’s for over 20 years, originally as the Australasian arm for the global electronics giant SANYO PANASONIC. In this time everQuench has developed long standing relationships with many giants in the vending industry, having been a preferred supplier of vending machine solutions to many fortune 500 companies such as: Coca Cola Amatil, Smiths Snackfoods, Rothmans, Unilever, Optus Singtel and many more.

everQuench was conceived to fill the need for a more customer service oriented operation, with a corporate structure that maximises efficiency, product variety, service, response time and customer satisfaction. everQuench achieves this through our unique national structure, offering many benefits to our commercial and corporate contracts. This allows everQuench to offer the attentive customer service of a smaller company, while servicing and operating on a national basis with one centralised point of contact.

All our vending operators are fully supported by everQuench Head Office through our national customer care centre including access to our engineers, new machine innovations, group purchasing power, Cashless Technologies, On-line monitoring and much more.

everQuench currently services clients in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra as well as various satellite cities and regional areas. Our aim is to provide customers with: advanced, innovative, reliable technology accountability and transparency with our business relationships extensive product range competitive pricing and commission and most importantly, excellence in customer service

BUSINESS VALUES:

everQuench are conscious of the fact that the success of a corporation is a reflection of the professionalism, conduct and the responsible attitude of its team members. Therefore recruitment of the right people and ongoing training and development are crucial. Our corporate values are the foundation of our business and how we conduct ourselves as a
corporate citizen.

Integrity: Above all, we are committed to integrity in all that we do, any situation, always.

Teamwork: It is the essence of our ability to succeed as a trusted preferred supplier of vending machine solutions to our clients. From our operators to our customer care staff to our development team, each member contributes value to our business and to our customers.

Respect: We respect every individual. We draw strength from equal opportunity and diversity, at the same time supporting personal growth and development. We value and we all benefit from the entrepreneurial spirit of each individual.

Professionalism: We are committed to the highest standards of professionalism, we pursue innovation, we deploy imagination, we are open to new ideas and we act decisively and consistently. We are determined to deliver outstanding quality so that our relationships with our clients will be long lasting and close.

BUSINESS PRINCIPALS:

We pursue excellence, We aim to maximise long‐term relationships with our customers, We strive to provide excellent service, We build our business on confidentiality, We are a responsible institution and a good corporate citizen, We respect human rights and the environment , We are accountable for our actions and open about them.

ACCOUNTABILLITY:

everQuench take every measure to ensure that when offering our vending service to customers that we can confidently provide and sustain our service to the highest standards. We do this by: installing new machines that are recognised globally for their reliability and advanced technology assessing the site for the best possible location for the machine so that it can generate maximum sales utilising “power” brand name products such as Coca‐cola, Smiths, Pepsi, Arnott’s, V, Nestle, Powerade and Schweppes within our menus that have high consumer value perception ensuring that the price of products is competitive and sustainable maintaining equipment so that it can achieve 99.9% up‐time

everQuench will install new equipment utilising the latest models of machines and will ensure that they are always maintained on site to professional standards by keeping their appearance clean, fresh and new. everQuench are committed to investing in new technology with a view to upgrading existing vending machines bringing a better level of service to all customers at all times.